The Blue Mountains Gazette - 13 April 2011
There has been some comment in the media lately on the appalling lack of customer service that would indicate that it was a dying custom. So it was because of this I am moved to relate my experience with The Repair Wizard Smash Repairs Katoomba.
After an unfortunate prang in Penrith which jammed my driver side door so that I could not get out of the car, at nearly 80 years of age, I had to practice a form of gymnastics not experienced for over 40 years. On my return to Katoomba I went to The Repair Wizard and luckily the two managers were at the front of the workshop and immediately came to my aid. No, they would not let me demonstrate my gymnastic prowess. "You stay right there and we will have you out in a jiffy". No, they would not have me standing around waiting for an assessment of damage. "You just come with me up to the office and sit down while we assess the damage and would you like a cup of tea?"
The office lass was equally as caring for my comfort, and when all was done with explanation of the procedure I was escorted back to my car with assurances of "don't worry we will fix it, all will be OK".
For an 80 year old reborn gymnast I went off smiling that customer service certainly was not dead. Thank you Repair Wizard. Pauline Smith - Leura.
"I have just picked up my car from having it repaired at The Repair Wizard Smash Repairs Katoomba after a minor rear- end ding.
The standard of workmanship is sensational - detailed and spotless as well. The service is impeccable and professional and they advise you honestly and straight up what needs to be done and what they will do to repair your vehicle. Heaven forbid that I need their services again but there is no doubt, I will insist my insurer use them for a 1st class repair job. Thank you Repair Wizard.' Explore 62
These guys are the best !!!! Seems there's no job too big or too small. They take the time needed to ensure you fully understand what work is needed and how much it will cost and why! All contact with them has been professional and service with a smile. They delivered exactly on time and with great results. Customer service is second to none. I wouldn't go anywhere else...ozukmix
Annie -March 2013
After moving up from Cronulla and previously being spoilt for choice,would like to provide feedback for potential new customers to Repair Wizard.Wasn't sure where to go in the mountains.Thought I was looking at a trip to Penrith. Feel a little vulnerable as a single female having to get work done on my car.You can trust this mob %100.Great service.Really thorough and thoughtful. Be confident in making a booking knowing you'll be well looked after.Credit where credit's due..
Denise - April 2015
Thanks so much to the team at The Repair Wizard for doing such a beautiful job on my car (and finding my garage door remote!). I'm a bit pathetic, because I love my car so much....It's new look makes me very happy.
sLidia - March 2016s
Dear Stefan and The Repair Wizard team, thankyou so much for your friendly, professional and competent service and for looking after my Prius and "healing" all it's cuts & bruises. You made the whole process so smooth and easy!
All the best, Lidia
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